Effective October 11, 2026
Cancellation and refunds
How billing works for Pro Agency, how to cancel, and when you get money back.
- The 14-day pilot is free and never turns into a paid plan on its own.
- Pro Agency is $99 a month, billed monthly in advance.
- Cancel any time. Monitoring runs until the end of the month you've paid for, then stops. You won't be charged again.
- If Cronus itself was down for a meaningful part of your month, you get a credit.
The free pilot
The pilot covers up to 3 endpoints for 14 days and needs no card. Around day 12 we send you a summary. If you don't choose to continue, monitoring stops on day 14 and nothing is charged.
Billing
Pro Agency costs $99 a month for up to 25 endpoints. You subscribe through our Stripe checkout page, and you're charged on the same date each month. Stripe processes the payment, sends your receipt and invoices, and adds any sales tax that applies where you are.
How to cancel
- Yourself: sign in to the billing portal with the email you subscribed with and choose Cancel plan.
- By email: write to hello@cronussignals.com and we'll cancel it for you.
After you cancel, monitoring continues through the end of the month you've already paid for. Then it stops, your endpoints are removed the same day, and you aren't charged again. We don't give partial refunds for the unused part of a month.
Refunds and credits
- If Cronus let you down: if our monitoring was down or missed checks for a meaningful part of your month because of a problem on our side, tell us and we'll credit that month.
- Mistakes: if you were charged twice, charged after cancelling, or charged in error, we'll refund the charge in full.
- Anything else: email us. We'd rather sort it out with you directly than have you open a dispute with your bank.
Refunds go back to the card you paid with and usually appear within 5–10 business days, depending on your bank.
Failed payments
If a payment fails, Stripe retries it automatically and emails you so you can update your card in the billing portal. If the payment still hasn't gone through 7 days after it was due, we pause monitoring until it's paid, and we tell you before we do.
Changes to pricing
If we change the price, we'll email active clients at least 30 days before it applies to your next bill. You can cancel before then.
Contact
Billing questions: hello@cronussignals.com